First, we want to start this topic by thanking our guests. Without your support, we would not be able to confidently stand behind our policy. We feel strongly that the guests who visit us repeatedly respect us as professionals and we’re grateful because this is the regard at which we hold ourselves. In advance of our explanation of policy, we thank you for understanding and your cooperation in following our cancellation policy.
OUR POLICY PROTECTS OUR STYLISTS AND CLIENTS
Did you know that in our industry, most stylists earn their income by commission? This means they do not make a salary, nor do they get paid hourly; they earn their living by taking care of the clients in their chair. If a client doesn’t show up for their appointment or cancels with little notice, this doesn’t leave an opportunity for the stylist to book or fill another appointment in that time. With most of our staff booked three weeks out, it is important we enforce our policy to also protect those clients who are eagerly waiting for availability on our wait list.
There is no cancellation fee for appointments that are canceled with less than a 24-hour notice. If a client repeatedly cancels within 24-hours of their appointment, or misses appointments without giving notice, stylists may choose not to work with the client again. In the event that this occurs, clients will be placed with a new stylist at the time of rescheduling. If a client misses three appointments with the salon, we will not be able to schedule the client again with any of our stylists.
If you think you may be late for your appointment, please call the salon and let us know. We will call any late guests 10 minutes into their scheduled start time, but if we have not been able to contact you, after 15 minutes your appointment time will be reopened and available for other guests to schedule. If you show up late for your appointment your services will be altered to fit the remaining time and you will still be responsible for the full amount of the services booked.
GRACE & EXCEPTIONS
We understand that accidents happen, people get sick and/or emergencies occur. We will do our best to accommodate these rare occasions with grace. Unfortunately, we do record these occurrences so as to prevent abuse of the policy. Our goal is to be preventative in order to protect and accommodate our team and guests.
We do not offer refunds on products or services in our salon. For services, we offer complimentary corrections within 7 days of the original service pending manager approval. After 7 days, any service performed to adjust your original service will be charged accordingly. For products, we offer exchanges or salon credit up to 30 days pending manager approval. Products will not be accepted to exchange or return for store credit if over ¼ of the product has been used & there must be either a receipt or customer history providing proof of purchase from our salon.
SPECIALTY SERVICES AND GROUP BOOKING
Booking 3 or more clients requires a consultation and a credit card on file before the service can be scheduled. For some specialty services a non-refundable deposit will be required at the time of scheduling to hold the time slot. The deposit is good for the original scheduled time only. In the event the appointment is rescheduled to a different day, another deposit will be required. Your card will be kept on file and in the event of late cancellations or no shows your credit card will be charged as outlined in our policies above.
As much as we love the pups, our salon is for people only *sigh*
While we wish we didn’t have to discriminate against our four-legged friends, it is against health standards to have them in our salon and areas where services are being held. We also have to respect our clients who may not be as comfortable around animals as we are. If you bring your pup to the salon, you will have to leave them outside or take them home. If this results in you having to miss or cancel your appointment, policy fees will be applied.
Of course, service animals are an exception and are welcome anytime.
We take and use before and after photos of our guests’ services to help the growth of our business. The pictures taken in our salon may be used on our website & social media accounts. All photos will be used for professional use only.