Thank You to Our Guests

We want to begin by expressing our gratitude to our guests. Your continued support allows us to uphold our policies with confidence. We deeply appreciate the respect you show us as professionals, and we hold ourselves to that same high standard. Thank you for your understanding and cooperation in following our policies.

Our Policy Protects Our Stylists & Clients

Did you know that most stylists in our industry earn their income through commission? This means they do not receive a salary or hourly wage; they make a living by providing services to the clients in their chair. When a client cancels last-minute or doesn’t show up, it prevents the stylist from filling that time with another appointment. Since many of our stylists are booked weeks in advance, our policy ensures fairness for both our team and clients who are eagerly waiting for an appointment.

Cancellation Policy

Appointments canceled with less than 24 hours’ notice do not incur a cancellation fee. However, if a client repeatedly cancels within 24 hours or misses appointments without notice, the stylist may choose not to reschedule with that client. In such cases, a new stylist will be assigned at the time of rescheduling.

If a client misses three appointments, we will no longer be able to schedule future appointments with any of our stylists.

Late Arrivals

If you anticipate being late for your appointment, please call the salon to let us know.

• We will attempt to contact any late guests 10 minutes after their scheduled appointment time.

• If we cannot reach you and you have not arrived by 15 minutes past your appointment time, your slot may be given to another guest.

• If you arrive late, your service may be adjusted to fit the remaining time, but you will still be responsible for the full cost of the originally booked service.

Grace & Exceptions

We understand that emergencies, illnesses, and unexpected circumstances arise. While we aim to be accommodating in these rare cases, we do keep records of occurrences to prevent policy abuse. Our goal is to be proactive in protecting both our team and guests.

Refund Policy

We do not offer refunds on services or products.

• Service Adjustments: We offer complimentary corrections within 7 days of the original service, pending manager approval. After 7 days, any adjustments will be considered a new service and charged accordingly.

• Product Exchanges & Credits: Products may be exchanged or returned for salon credit within 30 days, pending manager approval. Products must be at least three-quarters full, and proof of purchase (receipt or customer history) is required.

Specialty Services & Group Bookings

For appointments with three or more guests, a consultation and a credit card on file are required.

• Some specialty services require a non-refundable deposit at booking. This deposit applies only to the originally scheduled time. If rescheduled, a new deposit will be required.

• Your credit card will remain on file and may be charged for late cancellations or no-shows, in accordance with our policies.

Pets

As much as we love animals, our salon is a people-only space.

While we adore our four-legged friends, health regulations prohibit pets in areas where services are performed. Additionally, some guests may not be comfortable around animals.

• If you bring a pet to your appointment, you will need to leave them outside or reschedule. Any missed or canceled appointments due to this policy will be subject to our standard cancellation fees.

• Service animals are always welcome.

Photography

We take before-and-after photos of our guests’ services to showcase our work and grow our business. These images may be used on our website and social media. All photos are for professional use only.

Text Marketing & Notifications

By subscribing to David Ryan Salon’s text notifications, you consent to receive recurring automated messages regarding promotions, reminders, and updates.

• Message Frequency: Varies

• Consent Requirement: Not required for purchases

• Fees: Standard message & data rates may apply

• Opt-Out: Reply STOP to unsubscribe at any time

For assistance, text HELP or contact us at info@davidryansalons.com.

Personal Information & Text Marketing

To provide text message notifications, we collect:

• Your phone number – for appointment reminders and promotional updates.

• Appointment details – to send relevant hair care maintenance reminders.

Your privacy is important to us, and we are committed to protecting your personal information.

Third-Party Service Providers

We may share your phone number and relevant details with third-party text messaging platforms that manage our marketing campaigns. These providers are prohibited from using your information for any purpose other than delivering David Ryan Salon text notifications.

Policy Updates

David Ryan Salon may update this policy as needed. Any changes will be posted on this page with an updated “Last Modified” date.

For any questions, please contact us at info@davidryansalons.com.